Page 25 - Infinity Power Sustainability Report 2024

25 INFINITY POWER 2024 SUSTAINABILITY REPORT | LEADING THE JUST ENERGY TRANSITION
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Engaging and consulting Community connection:

the view from a liaison officer

with communities Carol-Ann joined Infinity Power in March 2022 after

community volunteering experience shaped her

career path.

As the vital link between the wind farm and

local communities, she manages stakeholder
We recognise that the success of our Our community engagement efforts extend beyond We investigated the issue with our contractor, found engagement and communications.

our immediate project areas. We take part in regional it dated back to the site construction phase, and we
projects depends on the support and trust
and national dialogues such as the Africa Energy resolved it by promptly removing the sand. Carol-Ann finds deep fulfilment in building
of the communities in which we operate.
Forum, to support local priorities, and help shape
relationships so she can identify community
sustainable development. We resolved one community grievance within our
needs and concerns. Her proudest achievement
That’s why we prioritise open, inclusive, and ongoing
30-day target timeframe, and one within 60 days.
is the company’s bursary scheme that
engagement with local stakeholders at every stage Responding to community feedback
supported six graduates who became interns on
of our projects, from planning and development to

We take all feedback seriously, and we aim to respond community projects.
construction and operation.
Community grievances
quickly whenever stakeholders raise issues or concerns.

We use a grievance management system at each She is particularly passionate about developing
At each project site we have dedicated community 3
3 local entrepreneurs and small businesses,
project site to monitor and respond to any issues
liaison officers (CLOs) that local stakeholders can
in a timely manner. Any serious or ongoing issues 2 which she sees as key to long-term success
communicate with directly and raise any issues or
2 for communities.
are escalated to the Board and reviewed by the
grievances. In 2024, we improved communication
Sustainability Committee. 1
by sharing quarterly project updates through

notice boards, mobile messages, and in-person 0 0
0
In 2024 we received two minor community grievances. " Our communities have
consultations, making project information more
2023 2024
Firstly, at our Loeriesfontein site in South Africa, we
accessible to local communities. tremendous business potential,
Serious: defined as significant and/or escalating complaints
received a grievance related to feedback on our
Minor: defined as small, easily resolved complaints but limited resources often
community investment programme. We investigated
We also work to ensure that the voices of marginalised
and resolved this by reengaging with the community constrain growth. My vision is
and underrepresented groups are heard, including
about how our funding protocols are designed to
women’s groups and youth organisations. For instance, for them to become more self-
ensure fairness and transparency. Secondly, at our
in 2024 we held over 30 community meetings at our
sustaining beyond our support.”
Taiba N’Diaye site in Senegal, a farmer raised a minor
Taiba N’Diaye wind farm in Senegal, giving local farmers,

grievance about sand left on his plot during earlier
leaders, and partners a chance to share ideas, raise Carol-Ann Engelbrecht, Community Liaison Officer
maintenance work.
concerns, and help shape our projects.