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25        INFINITY POWER            2024 SUSTAINABILITY REPORT   |   LEADING THE JUST ENERGY TRANSITION
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                 Engaging and consulting                                                                                                                                                                                                                                                          Community connection:




                                                                                                                                                                                                                                                                                                  the view from a liaison officer

                 with communities                                                                                                                                                                                                                                                                 Carol-Ann joined Infinity Power in March 2022 after



                                                                                                                                                                                                                                                                                                  community volunteering experience shaped her

                                                                                                                                                                                                                                                                                                  career path.





                                                                                                                                                                                                                                                                                                  As the vital link between the wind farm and

                                                                                                                                                                                                                                                                                                  local communities, she manages stakeholder
                 We recognise that the success of our                                                     Our community engagement efforts extend beyond                                            We investigated the issue with our contractor, found                                          engagement and communications.

                                                                                                          our immediate project areas. We take part in regional                                     it dated back to the site construction phase, and we
                 projects depends on the support and trust
                                                                                                          and national dialogues such as the Africa Energy                                          resolved it by promptly removing the sand.                                                    Carol-Ann finds deep fulfilment in building
                 of the communities in which we operate.
                                                                                                          Forum, to support local priorities, and help shape
                                                                                                                                                                                                                                                                                                  relationships so she can identify community
                                                                                                          sustainable development.                                                                  We resolved one community grievance within our
                                                                                                                                                                                                                                                                                                  needs and concerns. Her proudest achievement
                 That’s why we prioritise open, inclusive, and ongoing
                                                                                                                                                                                                    30-day target timeframe, and one within 60 days.
                                                                                                                                                                                                                                                                                                  is the company’s bursary scheme that
                 engagement with local stakeholders at every stage                                         Responding to community feedback
                                                                                                                                                                                                                                                                                                  supported six graduates who became interns on
                 of our projects, from planning and development to

                                                                                                           We take all feedback seriously, and we aim to respond                                                                                                                                  community projects.
                 construction and operation.
                                                                                                                                                                                                        Community grievances
                                                                                                           quickly whenever stakeholders raise issues or concerns.

                                                                                                           We use a grievance management system at each                                                                                                                                           She is particularly passionate about developing
                 At each project site we have dedicated community                                                                                                                                       3
                                                                                                                                                                                                                          3                                                                       local entrepreneurs and small businesses,
                                                                                                           project site to monitor and respond to any issues
                 liaison officers (CLOs) that local stakeholders can
                                                                                                           in a timely manner. Any serious or ongoing issues                                            2                                                                                         which she sees as key to long-term success
                 communicate with directly and raise any issues or
                                                                                                                                                                                                                                                         2                                        for communities.
                                                                                                           are escalated to the Board and reviewed by the
                 grievances. In 2024, we improved communication
                                                                                                           Sustainability Committee.                                                                     1
                 by sharing quarterly project updates through

                 notice boards, mobile messages, and in-person                                                                                                                                                          0                                   0
                                                                                                                                                                                                        0
                                                                                                           In 2024 we received two minor community grievances.                                                                                                                                    " Our communities have
                 consultations, making project information more
                                                                                                                                                                                                                        2023                           2024
                                                                                                           Firstly, at our Loeriesfontein site in South Africa, we
                 accessible to local communities.                                                                                                                                                                                                                                                  tremendous business potential,
                                                                                                                                                                                                            Serious: defined as significant and/or escalating complaints
                                                                                                           received a grievance related to feedback on our
                                                                                                                                                                                                            Minor:  defined as small, easily resolved complaints                                   but limited resources often
                                                                                                           community investment programme. We investigated
                 We also work to ensure that the voices of marginalised
                                                                                                           and resolved this by reengaging with the community                                                                                                                                      constrain growth. My vision is
                 and underrepresented groups are heard, including
                                                                                                           about how our funding protocols are designed to
                 women’s groups and youth organisations. For instance,                                                                                                                                                                                                                             for them to become more self-
                                                                                                           ensure fairness and transparency. Secondly, at our
                 in 2024 we held over 30 community meetings at our
                                                                                                                                                                                                                                                                                                   sustaining beyond our support.”
                                                                                                           Taiba N’Diaye site in Senegal, a farmer raised a minor
                 Taiba N’Diaye wind farm in Senegal, giving local farmers,

                                                                                                           grievance about sand left on his plot during earlier
                 leaders, and partners a chance to share ideas, raise                                                                                                                                                                                                                              Carol-Ann Engelbrecht, Community Liaison Officer
                                                                                                           maintenance work.
                 concerns, and help shape our projects.
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