Page 24 - Infinity Power Report
P. 24
Infinity Power 2023 Sustainability Report 24
Engaging and consulting
with communities
We recognise how important it is to Responding to OUR PERFORMANCE 2023
have the support and cooperation community feedback Serious Community Grievances* 0
of the communities where we build
We take all feedback seriously, and we aim
our renewable energy projects. It is to respond quickly whenever stakeholders Minor Community Grievances 3
this which gives us our social license raise issues or concerns. We use a grievance
*Serious grievances are defined as significant and/or escalating complaints,
minor grievances are defined as small, easily resolved complaints
to operate and enables us to unlock management system for each of our projects to
the shared value that can be created ensure we accurately monitor and respond to any
issues in a timely manner. We inform communities
from these projects.
about the feedback process and grievance
mechanism from the outset of every project and
This is why consultation and engagement are
monitor the database for any serious or ongoing
key activities at every stage of the process. We
issues which are then considered by the senior
provide an inclusive platform at each project for
management team at Audit, Finance, Risk and
stakeholders in our wider communities to come
ESG committee meetings.
together and discuss, formulating ideas which
are then included in our objectives, values and
In 2023, we achieved our target of zero serious
impact strategy.
community grievances. We recorded three
minor grievances, on topics such as project
At the start of each project, we assign a
procurement paperwork and community
dedicated community liaison officer to work
investment activities. Some of the community
with communities and their representatives.
around our Perdekraal East Wind Farm in South
We also work to ensure that the voices of
Africa raised a concern about red blinking
marginalised and underrepresented groups
aviation lights being visible at night. In response
are heard, including women’s groups and youth Community engagement in Sengal at our site in
we are trialling aluminium shrouds that partially
organisations. In 2023, we continued quarterly Taiba N’Diaye
reduce the visibility of the lights. We resolved 100%
newsletters for our project communities in South
of minor grievances within 30 days.
Africa to update community members on project
developments, which are posted on community
notice boards.
